Complaints Process

If you are unhappy with our financial advice service please contact your financial adviser so he or she can try to put things right first.

If you wish to make a complaint, or do not feel comfortable discussing your concerns with your adviser, you can contact us as follows:

  • Call us on 04 568 8996 between the hours of 9am–5pm Monday to Friday
  • Email us at info@mortgageadvice.co.nz
  • Write to us at Shop 2/122 Queens Drive, Lower Hutt, 5010 addressing your letter to the attention of Rob McIntyre

Rob McIntyre

Mortgage Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Brock Shute

Mortgage Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

TJ – Taman Farrell

Mortgage Adviser

Home Loan Specialists Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Jeremy Van Vliet

Mortgage Adviser

Home Loan Specialists Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Dipak Sukha

Mortgage Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process

Allister McIntyre

Insurance Adviser

The Mortgage Advice Company Ltd trading as The Mortgage Advice Company
(8866)
Complaints Process